Tridib Majumder, Managing Director at Quaker Houghton, India details the top ways in which his organization reaches out and positively influences its social and natural environment
Customer Delight
Quaker Houghton always perceives customer challenges as their own. Quaker Houghton offers the right combination of science, engineering, and business expertise so that customers are better equipped to meet the future, fully confident that their operations will run even more efficiently and effectively, whatever comes next. The company takes pride in sharing the success stories of three of its customers. These could be categorized as the epitome of customer delight.
Quaker Houghton is a major supplier of aerospace-approved coolants in India and supplies an imported grade of polymer-quenching oil from Spain to one of its distinguished customers. During the Covid pandemic, customers urgently required such products. At that point in time, global imports were getting delayed, and the entire Quaker Houghton team was trying to explore all possible ways of importing the material from Thailand, the USA and Spain.
But as per customer guidelines, only material imported from Spain could be accepted. The company’s entire Procurement, Customer Service and Supply Chain teams worked on war footing to source the required products for the customer. Quaker Houghton team in Spain was informed about the urgent requirement, custom clearance was handled adeptly to ensure dispatch of material and the delivery was ensured at Bangalore within the stipulated time. The customer who had no other alternative but to stop their production line in case of non-availability of material was delighted to receive the products on time. Even in the face of such unprecedented uncertainty, Quaker Houghton made sure to stay true to its values. This is an example of exceptional inter-departmental coordination and teamwork that has exhibited the core values of Quaker Houghton- ‘Exceed Customer Expectations’ and ‘Doing Great Things Together’.
The second incident endorses the fact that adverse conditions can be overcome by grit and determination. During the pandemic, one of the biggest tractor manufacturers in the West had to start production under essential services to support the farmers. This client had reached out to Quaker Houghton to check the coolant conditions as it had been lying idle for months due to the lockdown. Quaker Houghton’s team immediately took charge and without hesitation, carried out their duties. The team took control of the shop floor; they not only checked the health of the coolant but also prepared it for production with a top-up of DM water and oil. The team had to obtain special approval for travelling to the manufacturing unit during the lockdown which posed immense challenges during the lockdown. But it took it in its stride and supported the customer wholeheartedly. The client recognized Quaker Houghton’s efforts by giving the team special recognition and rewards.
Last but not least, India’s biggest car manufacturer has awarded Quaker Houghton as the best vendor for the third consecutive year. They have recognized the company’s efforts in maintaining safe and seamless production. Quaker Houghton takes care of the complete fluid management at their plant in Jamshedpur.
Partner Delight
Quaker Houghton, a global leader in industrial process fluids, considers its channel partners an extended arm representing the company in the market. This warrants best work practices and the right action towards the valued customers. Quaker Houghton goes out of its way to ensure that the channel partners meet customer expectations and ensure customer satisfaction in all aspects. Among the many channel partners of Quaker Houghton, India, Caravan Oil Suppliers in Bangalore, Karnataka stands out in their service and association with Quaker Houghton.
Caravan Oil Suppliers cater to premium brands including Quaker Houghton, Shell Lubricants, 3M and Kennametal. Their association with Quaker Houghton has facilitated a long and successful partnership besides serving its customers with quality products.
A greenfield venture of a renowned name in the Indian communication industry in Bangalore was setting up a new project. The project is predominantly in production, manufacturing and rolling out of precision electronic components for a distinguished global mobile phone manufacturer. They have already installed 1500 CNC machines and are continuing to add more machines based on expansion plans. As far as the machining processes are concerned, coolant plays a crucial value proposition. Quaker Houghton has stepped in and worked along with Caravan Oil Suppliers to streamline key elements for this client by providing all the support:
1. Commercial Team, in meeting the customer requirements and coordinating with all agencies
2. Product Management Team, in establishing coolant management best practices
3. Customer Support and Logistics Team, in terms of opportune supplies of bulk material requirement in a short time
4. R&T Team, for looking into customer needs of specific application-driven support.
Due to this coordinated approach, the customer was delighted and decided to procure 100% of their requirements from Quaker Houghton, India. The customer has also distinguished Quaker Houghton and Caravan Oil Suppliers as value creators rather than transactional dealers. This is facilitating continued business growth between Quaker Houghton and Caravan Oil Suppliers.
Social and Environmental Engagement
Quaker Houghton has adopted a sustainable approach that includes meeting the needs of the present while managing environmental, social and economic concerns in a responsible and ethical manner. This ensures a healthy and positive future for our future generations. The company’s manufacturing plant at Dahej, Gujarat is the first of its kind with solar panels built on its rooftop. Solar energy, a form of renewable energy, creates no greenhouse gas emissions (GHG) and thus lowers the impact on the environment and climate change.
Another goal of the sustainability program is to empower our local communities and support them in their development. Recently, Quaker Houghton India proposed the idea of reusing laptops by partnering with Ramakrishna Mission. Ramakrishna Mission is a worldwide spiritual organization conducting extensive educational and philanthropic work in India and abroad. Their exemplary work spans more than a century and the organization provide opportunities to students from remote and underprivileged families to pursue ITI certifications in the civil, mechanical and electrical trades. A deterring factor is their limited resources in terms of modern electronic gadgets such as computers and laptops which facilitate hands-on experience. Quaker Houghton, India donated 25 such refurbished laptops to aid these students. This initiative fulfilled the organization’s commitment to its sustainability goal of reducing landfill waste by 20% and its pledge to invest time and resources into our local communities.
Quaker Houghton, India rose to the occasion when a gross shortfall in blood reserves at the Aundh Civil Hospital in Pune, prompted them to take immediate action. The hospital witnessed an immense shortfall in blood and required urgent donations to save the lives of its thalassemia patients. The company’s team in Pune left no stone unturned in arranging a blood donation camp to mitigate the shortfall in blood within a short span of time. The team also raised awareness among other organizations in the vicinity, thus ensuring active participation by all. It was by the sheer dint of the tireless efforts put in by the Pune team that the blood donation camp received an overwhelming response and became an immense success.
Mr. Tridib Majumder, MD, handing over laptops to the students of Ramakrishna Mission.
Media Outreach
Quaker Houghton, India has a commendable presence on platforms ranging from print media to social media. Mr. Tridib Majumder, Managing Director at Quaker Houghton, India, has written articles and has been interviewed by various magazines, addressing diverse issues ranging from approaches in sustainability to the goals of Quaker Houghton. According to him, these are the future trends in manufacturing to watch out for
- Automobiles that run on hybrid engines or electricity, combined with associated changes in the material of construction and machining
- Recycling of water to reduce wastage
- Usage of paints that have lower VOC (volatile organic compound) for the safety of operator health
- Usage of equipment, gadgets or products that consume lower energy
- Partnership with local communities through volunteering
- Planting of trees and forests by oil refineries, paper manufacturers etc.
Tridib believes in the words of the Greek philosopher Heraclitus: “The Only Constant in Life Is Change.” And strongly advocates the readiness for change, both personally and professionally.
Industry Outreach
Quaker Houghton, India has been featured among India’s Best Workplaces in Manufacturing 2023- Top 50. We have been awarded the Great Place to Work certification for two consecutive years with high scores on all parameters. The title of ‘Employer Brand of The Year’ has also been conferred on Quaker Houghton by ASSOCHAM at the prestigious National Manufacturing and MSME Conclave 2022.
Executive Profile
Tridib Majumder, Managing Director, Quaker Houghton, India
Tridib Majumder is a distinguished leader in the field of industrial fluids and process optimization, bringing a wealth of expertise and experience to his role.
He has consistently demonstrated a remarkable ability to drive innovation and operational excellence. His strategic vision has played a pivotal role in shaping Quaker Houghton’s direction, and his dedication to pushing the boundaries of what’s possible in the industry is truly commendable.
Under his leadership, Quaker Houghton has achieved great milestones. His commitment to fostering a collaborative and forward-thinking work environment has led to accomplishing sustainable goals of the organization. Tridib Majumder, a visionary leader who continues to steer Quaker Houghton India toward new heights of success and innovation. A Mechanical Engineer from NIT and Alumni of XLRI Jamshedpur.
E copy of the magazine – https://www.machineinsider.com/machine-tools-industry-influencers-2023/
