Luca Matteucci, Managing Director – MARPOSS India Pvt. Ltd details the chief ways in which his company connects with the company’s internal and external stakeholders and the natural environment.
Customer Delight
Marposs prioritize customer satisfaction and delight as the cornerstone of its business philosophy. With an unwavering commitment to excellence, Marposs goes above and beyond to ensure its customers’ needs are met and exceeded. Its multifaceted approach to customer delight encompasses various strategies and initiatives:
a. Customer-Centric Approach: Marposs firmly believes that understanding its customers’ needs is the first step towards delivering exceptional service. Marposs actively engages with them through surveys, feedback forms, and direct interactions, seeking their input on its products, services, and overall experience.
b. Personalized Solutions: Recognizing that each customer is unique, Marposs offers tailor-made solutions that cater to their specific requirements. Its dedicated team of experts collaborates closely with clients to gain deep insights into their challenges and objectives, thereby providing bespoke offerings that add tangible value.
c. Proactive After-Sales Support: Its commitment to customer satisfaction extends well beyond the initial purchase. Marposs has established a proactive after-sales support team (#MarpossCare) that remains readily accessible to address any queries or concerns its customers may have. By swiftly resolving issues, Marposs ensure minimal disruption to their operations and inspires their trust in its brand.
d. Continuous Product Improvement: Marposs is relentless in its pursuit of excellence. Customer feedback, market trends, and emerging technologies are carefully analysed to inform its continuous product improvement initiatives. By staying ahead of the curve, Marposs delivers solutions that align with industry advancements.
Partner Delight
Marposs firmly believes in nurturing strong, collaborative relationships with its channel partners. Its approach to partner delight revolves around the principles of equality, customer focus, and sustainability.
a. Collaborative Growth Strategies: Marposs considers its channel partners as integral members of its extended team. Through open dialogue and collaboration, the company co-creates growth strategies that benefit all stakeholders. By fostering a symbiotic relationship, it ensure that its partners grow alongside it.
b. Transparent Communication: Effective communication is the cornerstone of successful partnerships. The company maintains a transparent line of communication with its channel partners, ensuring they are well-informed about product launches, marketing initiatives, and policy changes. This open exchange of information builds trust and enhances the efficiency of its partnership.
c. Training and Skill Development: Marposs invests significantly in empowering its channel partners with the knowledge and skills required to effectively promote and sell its products. Regular training workshops and skill development programs equip its partners to expertly cater to their customers’ diverse needs.
d. Enduring Relationships: Its focus on partner delight goes beyond short-term gains. The company believes in building enduring relationships that stand the test of time. By fostering mutual respect and reliability, it lays the foundation for long-term, sustainable partnerships.
Industry Outreach
As an active participant in the machine tool sector, Marposs consistently engages in various industry outreach initiatives to stay connected with the latest trends and foster collaboration:
Industry Association Membership: The organization is a proud member of industry associations such as the Indian Machine Tool Manufacturers’ Association (IMTMA), Association of Indian Manufacturers of Medical Devices (AiMeD), India Cellular and Electronics Association (ICEA), India Electronics and Semiconductor Association (IESA), Tool and Gauge Manufacturers Association of India (TAGMA), Aluminium Casters’ Association (ALUCAST), The Indo-Italian Chamber of Commerce and Industry (IICCI). These memberships allow it to actively participate in industry-wide discussions, share insights, and contribute to the collective growth of the sector.
Leadership Roles: The company’s executives play key leadership roles within industry associations, where they provide valuable insights, strategic direction, and thought leadership. By taking an active role in these associations, Marposs helps shape the industry’s future.
Event Appearances: The company understand the importance of industry events as platforms for networking and showcasing innovations. Regular participation in industry-specific events and expos provides it with opportunities to demonstrate its solutions, and technologies and engage with industry peers, customers, and stakeholders.
Recognition and Awards: Its commitment to excellence has earned it accolades and recognition in the industry. Awards for innovation, product quality, and customer satisfaction serve as testimony to its dedication to industry advancement.
Media Outreach
Effective media outreach is instrumental in building brand credibility and visibility. Marposs has a well-rounded approach to media engagement, ensuring that its expertise and success stories reach a wide audience.
Thought Leadership Articles: Its experts regularly contribute thought-provoking articles to prestigious business and industry publications. These articles delve into key topics such as technological trends, market insights, and the future of machine tools and other industries.
Feature Participation: Marposs take pride in being featured in prominent magazines and publications. These features provide a comprehensive overview of its innovative products, customer-centric approach, and its contributions to the industry.
Social Media Engagement: Its active presence on various social media platforms allows it to maintain an ongoing conversation with its audience. Through informative posts, engaging content, and real-time interactions, the company keeps its followers updated on the latest developments and events.
LinkedIn – 23,280 followers
YouTube – 1.24K subscribers
Website:- https://www.marposs.com/eng/
Press Releases
To share its achievements, milestones, and new product launches, the company issues timely press releases that keep the media and the public informed about its progress and developments.
Social and Environmental Engagement
As a responsible corporate citizen, Marposs is deeply committed to social welfare and environmental sustainability. Its initiatives focus on making a positive impact on society and preserving the environment.
CSR Activities: Its corporate social responsibility initiatives target various areas, including education, healthcare, and community development. Through strategic partnerships with NGOs and active involvement in community projects, Marposs strives to uplift the weaker sections of society.
Employee Volunteering: Its employees actively participate in volunteering programs, dedicating their time and expertise to support various social causes and community-driven projects.
Environmental Stewardship: The company recognizes the importance of sustainable manufacturing practices. Its environmentally conscious approach includes implementing energy-efficient measures, responsible waste management, and initiatives to reduce its carbon footprint.
Green Initiatives: The company actively promote eco-friendly technologies and solutions within its product offerings. By supporting environmentally friendly practices, Marposs contributes to the preservation of the natural environment for future generations.
Executive Profile
Luca Matteucci, Managing Director – MARPOSS India Pvt. Ltd.
Associated with Marposs SpA (Italy), since 2007, Mr. Matteucci started to work as Final Check Engineer and thanks to his experience in varoius countries, in 2015 he moved in UK and in 2019 he become Service & Quality Manager in Marposs UK, taking care also Post Process Gauges and Leak Test Machines.
A versatile electro-mechanical technician with passion to learn and implement new technologies, Mr. Matteucci has created and led multi-functional teams to satisfy complex projects within the automotive industry.
E copy of the magazine – https://www.machineinsider.com/machine-tools-industry-influencers-2023/
